Welcome to Dog Cat Corner! These Terms and Conditions outline the rules and regulations for using our website (petcorneronsale.com) and purchasing our pet products.

By accessing our website and making purchases, you agree to these terms. Please read them carefully before placing an order.

1. Website Use

1.1 Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to purchase from our website. By placing an order, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account:

  • You are responsible for maintaining confidentiality of your login information
  • You agree to provide accurate and current information
  • You accept responsibility for all activities under your account

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our pet accessories, apparel, beds, bowls, and other products. However:

  • Colors may vary slightly due to monitor settings
  • Product dimensions are approximate
  • We reserve the right to update product information without notice

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place an order, we will notify you and either:

  • Cancel the item and refund the amount, or
  • Offer a comparable alternative product

2.3 Hygiene Products

For health and safety reasons, we cannot accept returns on:

  • Biscuits, Cookies & Crunchy Treats
  • Bath & Shower Supplies
  • Any opened pet food products

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase which we may accept or decline. Orders are not binding until we send an order confirmation.

3.2 Pricing

All prices are in USD and include applicable taxes unless stated otherwise. We reserve the right to adjust prices at any time.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method at the time of purchase.

3.4 Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Areas

We ship worldwide except to certain restricted Asian countries and remote regions. Delivery times are estimates and may vary due to:

  • Customs processing
  • Local postal services
  • Unforeseen circumstances

4.3 Delivery Issues

If your package is lost or significantly delayed (beyond 30 days for standard shipping or 40 days for free shipping), contact us at [email protected].

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most unused, unopened products in original packaging. Exceptions include hygiene products listed in section 2.3.

5.2 Return Process

To initiate a return:

  1. Email us at [email protected] with your order number and reason for return
  2. Wait for our return authorization (1-2 business days)
  3. Ship items to: Dog Cat Corner Returns, 2963 Spinnaker Lane, Chicago, US 60606

5.3 Refund Processing

Refunds are issued within 3-5 business days after we receive your return. Note:

  • Original shipping fees are non-refundable
  • International customers pay return shipping costs
  • Refunds are issued in USD to your original payment method

6. Intellectual Property

All content on our website (logos, text, images, product designs) is our property or used with permission. You may not:

  • Reproduce, distribute, or modify any content without written permission
  • Use our brand name or products for commercial purposes
  • Reverse engineer any products purchased from us

7. Liability and Disclaimers

7.1 Product Use

While our products are designed for pet safety, we are not liable for:

  • Improper use of products
  • Pet allergies or reactions to materials
  • Damage caused by pet behavior (chewing, scratching, etc.)

7.2 Website Operation

We strive to keep our website available 24/7 but are not liable for:

  • Temporary unavailability due to maintenance
  • Technical issues beyond our control
  • Errors in product information

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect and use your information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

10. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Mail: Dog Cat Corner, 2963 Spinnaker Lane, Chicago, US 60606

Thank you for choosing Dog Cat Corner – where pets and their people come first!