At Dog Cat Corner, we’re committed to making shopping for your furry friends as convenient and worry-free as possible. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL or FedEx)
– Delivery time: 10-15 business days after shipment
– Flat rate: $12.95 USD

Free Shipping (EMS)
– Delivery time: 15-25 business days after shipment
– Available for orders over $50 USD

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain restricted Asian and remote regions.

Returns & Exchanges

We want you and your pets to be completely happy with every purchase. If you’re not satisfied, here’s how our returns process works:

Return Policy Overview

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Order number or receipt required

For hygiene reasons, we cannot accept returns on:

  • Biscuits, Cookies & Crunchy Treats
  • Bath & Shower Supplies
  • Any opened pet food products

All other products in our Accessories, Apparel, Beds, and Bowls & Feeders categories are eligible for return.

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Dog Cat Corner Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name]]
Additional notes: [Any special requests]

I confirm the item(s) is/are unused and in original packaging.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions
  • Return shipping label (if applicable)

Step 3: Ship Your Return

Package your item securely with all original packaging materials and ship to:

Dog Cat Corner Returns
2963 Spinnaker Lane
Chicago, US 60606

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 1-2 business days after return processing

Important Notes:

  • Original shipping fees are non-refundable
  • For exchanges, we’ll cover standard shipping costs
  • International customers are responsible for return shipping costs
  • Mark international packages as “Returned Goods” to avoid customs charges
  • International refunds will be issued in USD and may take 7-10 business days to appear in your account

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us immediately at [email protected]
  2. Include photos of the issue
  3. We’ll arrange for a replacement or refund without requiring return shipment

Need Help?

Our pet-loving customer service team is happy to assist with any questions about shipping, returns or exchanges.

Email us at [email protected] or write to us at:

Dog Cat Corner
2963 Spinnaker Lane
Chicago, US 60606

Thank you for shopping at Dog Cat Corner – where pets and their people come first!