At Dog Cat Corner, we want you and your furry friends to be completely satisfied with every purchase. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Important Note: For hygiene reasons, we cannot accept returns on Biscuits, Cookies & Crunchy Treats, Bath & Shower Supplies, or any opened pet food products. All other products in our Accessories, Apparel, Beds, Bowls & Feeders categories are eligible for return within 15 days of receipt.

Our Return Policy

  • Timeframe: 15 days from the delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Order number or receipt required

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Dog Cat Corner Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name]]
Additional notes: [Any special requests]

I confirm the item(s) is/are unused and in original packaging.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions
  • Return shipping label (if applicable)

Step 3: Ship Your Return

Package your item securely and include all original packaging materials. Ship to:

Dog Cat Corner Returns
2963 Spinnaker Lane
Chicago, US 60606

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 1-2 business days after return processing

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs.

International Returns

For customers outside the U.S. (excluding restricted Asian and remote regions):

  • You are responsible for return shipping costs
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Refunds will be issued in USD and may take 7-10 business days to appear in your account

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us immediately at [email protected] with photos of the issue
  2. We’ll arrange for a replacement or refund without requiring return shipment

Need help? Our pet-loving customer service team is happy to assist with any questions about returns or exchanges. Email us at [email protected] or write to us at 2963 Spinnaker Lane, Chicago, US 60606.