FAQ

We’re a Chicago-based pet supply store specializing in high-quality products for dogs and cats. From cozy beds to stylish apparel and fun toys, we offer everything your furry family members need to live happy, healthy lives.

We combine global reach with local care. While we ship worldwide (with some exceptions), we maintain the personalized service of a neighborhood pet store. Each order is carefully packaged with the same care we’d want for our own pets’ supplies.

Our extensive range includes:

• Comfortable beds (orthopedic, bolster, hammocks)
• Fashionable apparel
• Interactive toys and hideouts
• High-quality bowls and feeders
• Grooming supplies (brushes, combs)
• Bath & shower essentials
• Delicious treats (biscuits, cookies, crunchy snacks)
• And much more for your beloved pets!

Each product page includes detailed sizing charts. For apparel, measure your pet’s neck, chest, and length. For beds, measure your pet when they’re in their favorite sleeping position. When in doubt, size up for comfort!

We carefully select products that meet safety standards, but we recommend supervising your pet with new items, especially toys. Always check product descriptions for age/size recommendations and material information if your pet has allergies.

We ship globally to most countries! However, we currently cannot deliver to some remote areas in Asia and other regions. During checkout, our system will confirm if we can ship to your location.

We offer two shipping methods:

1. Standard Shipping via DHL or FedEx: $12.95, arrives in 10-15 business days after dispatch
2. Free Shipping via EMS: FREE on orders over $50, arrives in 15-25 business days after dispatch

All orders are processed within 1-2 business days (excluding weekends and holidays).

Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey right to your doorstep using the provided tracking number.

For holiday apparel, summer cooling mats, or other seasonal items, we recommend ordering at least 3-4 weeks before you need them to account for possible carrier delays during peak seasons.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

The price you see is what you pay, except for Standard Shipping ($12.95) if your order doesn’t qualify for free shipping. We don’t charge hidden fees. However, international customers may be responsible for customs duties or taxes imposed by their country.

Absolutely! We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your data is secure.

If your pet isn’t completely satisfied with their new item, you have 15 days from the delivery date to initiate a return. Please contact our customer care team at [email protected] to arrange your return.

Most items in new, unused condition with original packaging can be returned. For health and safety reasons, we cannot accept returns on opened food/treats or used grooming products.

Once we receive your return, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.

Log in to your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and communication preferences.

First, try clearing your browser cache or using a different browser. If the issue persists, please contact our support team at [email protected] with details about the problem and any screenshots if possible.